Skip navigation.

Brent Brown and fraud

It was only a few days ago that I saw a guy standing by the mall holding a sign that said, "brent brown is committing fraud," at first I just blew it off. But now I am taking that sign alot more seriously.

After my boyfriend was lied to about a car they bought I feel that the man holding that sign is not alone. On top of that I knew some people who said they received fliers about Brent Brown doing dirty business.

The brent brown sales man said that the car my boyfriend was going to buy had a brand new engine. The brand new engine was a big lie. Just recently when he tried to sell his car he went into brent brown to get the carfax for the man he was selling it to. The man had allready given my boyfriend a down payment. When my boyfriend found out that he had been lied to, that the proof of his new engine did not exist, he obviously could not sell his car. He lost out on 4,000 which he was depending on for an internship.

Brent brown admitted to lying about the new engine after a much too long debate that entailed angry letters, constant arguing, and never ending phone calls. Then their way of making up for lying was by offering to buy his car back for 4,000 less than what his previous buyer would of paid AND he had to buy his next new car with them.

Anyone know more about brent brown committing fraud. Let's speak out against companies who lie and don't care that they do.

Ooh! Great Brent Brown Cheating Story here

About the above-- a new engine won't necessarily show up on a Carfax report. Only things Carfax tracks titling changes, thefts, and insured claims on the vehicle. If, for example, your boyfriend's car blew a head gasket because the previous owner was negligent, and the owner simply had it replaced at a shop, that would NOT show up an a carfax.

If you want to prove your vehicle has a new engine, pull the VIN off the engine (it's usually stamped into either the cylinder head or block) and compare it against the VIN on your dash. If the two match, it's the original engine. If they don't, you can find out the provenance of the engine by matching up the VIN coding. The NHTSA has a database of what all the numbers on your VIN means.

Now, to my story.

I saw an ad in the Daily Herald for a 1990 Nissan Sentra. Made no mention that it was a dealer car. Advertised price was $975. This seemed like a good deal, so I called the number, made an appointment.

First thing the salesman does is insult the car I drove in on (a '95 Isuzu Trooper LS). Here's a transcript:

Him: "Nice exhaust leak."
Me: "It's actually a timing reduction that occurs when it's at idle. I'm here to look at the Sentra."

Him: "Okay, it's right over here."

Go over to car. Car won't start. I'm thinking, what the heck, I call in on a car I want to see and they don't make sure it starts? They drag some jumper cables in, hook them up. I try starting, and get nothing. I check how they hooked them up, and they had the leads reversed. Great. I fix that, start up the car, and drive off.

I like the car, but I always like shopping deals, so I ask if they have anything else in the back. Salseman offers that they've got a Hyundai Tucson that somebody had attempted to restore but hadn't completed. I say sure, whatever, I'll try it.

Get in that car. It's missing the steering column cover, the entirety of the dash, and there's Bondo leaking out of several huge cracks in the frame in the back. There's no way in !@#$ the car could pass safety/emissions, and thus there's no way they can insure it, or let me drive it. I drive maybe a 100 yards. I don't want the Tucson, and I'm pissed they would let people drive around in cars that are very unsafe.

So, I sit down, and start talking deal.

Him: "I can get you that Sentra for $2,000."
Me: "What? Keep going lower."
Him: "Well, we have to make some money here."
Me: "That's fine, but seeing as how it didn't even start, I can see you've put no money into this car since you took it in on what was mostly like a $500 trade."
Him: "Okay, let me talk to the sales manager."

I hate this part, where they try to play armchair psychologists and convince you they're working with you against the sales manager to get the best deal. It's all bunk.

Comes back.
Him: "$1777.50, that's the best we can do."
Me: "How 'bout you honor the price in the paper?"
Him, turning a computer monitor towards me: "We show a list of $1975 on this car."

It's just a Word document on his screen. Lucky, I have an ace up my sleeve.
I pull out my laptop with a Sprint wireless card, and pull up the web page on the Herald site, where he had it listed for exactly $975.
He looks at me, somewhat incredulous: "That must be a typo."
Me: "You guys have ran this ad in each of the last three papers. No one noticed?"
Him: "I guess..."
Me: "Not to mention, I asked over the phone what the price was. You said $975"
Him: "Yes, but we do that mostly to get people through the door."

I couldn't believe it. He'd just as much as admitted that they lied in their ad in the hopes of upselling people not only on other vehicles, but on the very car they had listed.

I left, and swore never to shop at any of his dealerships again. These days, I do my car shopping through ksl.com, and suggest others do the same. Never shop at a used car lot, and avoid buying from a commission-based sales force. They're not acting in your best interest.

Here's why never to buy from a used car lot: On any late-model car (made within the last 7 years or so), they're not going to do anything other than a basic mechanical check and a detail clean and wash. It's cheaper just to shop private sales, and ask to take the car to your mechanic. Check cylinder pressure on all cylinders and oil pressure, along with a few other things, and you're set. It's much cheaper to pay the mechanic $50 to do this than to pay the exorbitant markup a used car lot asks. You can also dodge doc fees and sales tax through private sales. On a $10,000 car, those two fees will eat up an additional $1,000.

And avoid Brent Brown like the plague. If I ever buy a new car, it won't be from one of their dealerships.

Yeah, I won't ever buy from

Yeah, I won't ever buy from a dealership again. I haven't been cheated like you guys, but looking back, the documentation fees were ridiculously high.

I find some satisfaction in knowing that they gave me $2,000 more for my trade-in than it was worth. The only reason I even stepped foot inside the office.

Some guy with a paper

Hey,

The other day I was working in downtown Provo and some guy came into our building. He had some fliers that he handed out to everyone and said he was just there to bring it to our attention. It was a paper that talked about everything you guys have mentioned. Lies, cheating, etc...

The paper was poorly written so my co-workers just joked about it. But now I am giving it a bit more thought. I wish I had kept it.

same story

I bought a Mitsubishi Lancer from Barber Brothers in south Orem. I had an "ok" experience. I didn't get cheated, but did get jacked in a few ways. Their fees were outrageous. They also never tell you that if you are going to finance through a credit union it's better to have that taken care of before hand, and not deal through the dealership as they get up to a $500 cut on the loan!! We found that out later.

We were however, able to also get more for our other car on a trade in that it was worth (usually not the case). The hardly looked at the car, just made an offer that was twice it's value (but then maybe they raised the price of my purchase??)

the salesman though kinda screwed themself when trying to sell the car. Had I known about certain upgrades that were only a few hundred more, I actually would have opted for them...but they were never offered. Only weeks later did I find out other options that I would have wanted.

I did buy the car brand new. And i have been pleased. I've been burned twice by used car dealers.

It is better to buy from a private party. Just a longer process in some ways...but sometimes the better option if you are going used. Even better if you can get a car from someone you know, and a car you already know about.

case in point: I bought a '96 Tacoma with a matched canopy from my wifes Grandfather a few years back. They truck was kept in excellent condition (and still is), and he sold it to me for $2k less than it was worth. I walked away happy in that deal. Best car/truck deal I've ever made.

How terrible

Oh wow this terrible to hear, I need a car too. I definently know where not to go now. Does anyone know where I should go then?

I guess all used car dealerships have their downfalls its just terrible to hear. Thanks for putting the warning up though.

brent brown dodge is the WORST!!!

so my girlfriend goes in there with a 95 Civic, pretty good cond. they gave her a big 500 bucks for it(which they told her it was 1,500) and said they would pay off her trade that took two months, after an argry father went there, they jerk you around so bad, I wouldnt advise anyone to buy a car from Brent brown dodge

This is outrageous, he

This is outrageous, he shouldn't accept their offer and sue Brent Brown instead, maybe this way they would stop tricking people. I hate when people like them take advantage of someone not knowing much about cars, it happened to me too a while ago and I lost much money because they lied. I bought a supposedly new car a few years back, and the engine was giving me trouble. It was making funny noises and consuming a lot of gas, it wasn't until I took it to an auto service that I was told I need to change the oxygen sensor. Anyways I made sure those who sold me the car pay for it, but I had to fight them for this to happen.